Last Updated 26th March 2021
Our contact details
Name: Pippa Haywood
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details and website user stats)
- Other personal information collected will be dependant on the services provided by HaywoodWrites to you the customer
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You are using the services of HaywoodWrites
- You have requested to be added to the email list to receive communications
- You follow HaywoodWrites on WordPress
- You are enquiring about services and/or products offered by Pippa Haywood of Haywood Writes
- You leave a comment on HaywoodWrites
We also receive personal information indirectly, from the following sources in the following scenarios:
- We use WordPress and other plug-ins which store analytical data to keep track of and improve performance. This data does not include personal identifiers.
We use the information that you have given us in order to provide a service to you as a customer and to monitor and improve our performance.
We do not share this information unless you consent that we can use completed projects to market and promote our services.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting Pippa Haywood via email firstname.lastname@example.org
How we store your personal information
Your information is securely stored on password protected hardware and/or encrypted software. Any printed items used during the writing and editing stages will be shredded upon contract completion.
We keep projects and project notes for 5 years or until our business arrangement ceases. It will then be deleted permanently unless it has been requested/previously agreed that we use your project for marketing purposes.
We keep the subscription and analytical data indefinitely until the website and/or business HaywoodWrites ceases operation or until you withdraw your consent. We will then dispose of it by permanently deleting it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org .
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk